Terms & Conditions

Terms and Conditions

Please read these terms of use carefully. For the purposes of these terms, “we/our/us” means TFS Funeral Services, incorporating Thornalley Funeral Services along with Chapmans & Thornalley Funeral Services.


Terms of Use

By accessing this website, you are agreeing to be bound by these website Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. Materials contained in this website are protected by applicable copyright and trademark law. We may revise these terms of use or our Privacy Policy at any time without notice. It is therefore your responsibility to check our terms regularly as by using this website you are agreeing to be bound by the current version of these Terms and Conditions. If you do not accept these terms, please do not continue to use this website. The website to which these terms of use apply and for which we are responsible is www.tfs.co.uk


Use of This Website

We have made this website available to you for your personal use. We may modify, withdraw or deny your access to this website at any time.

This website and all its content is protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. You are prohibited to copy, redistribute, republish, modify or otherwise make the materials on this website available to anyone else without our consent in writing, with the exemption of sharing an Obituary page via the social media links provided.

You may print or download materials from this website for your non-commercial use on the agreement that:

  • no materials are modified
  • no graphics are used separately from accompanying text
  • our copyright and trademark notices appear in all copies and you acknowledge this website as the source of the material
  • you do not use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
  • you do not “mirror” the materials on any other server
  • this licence shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format
  • any intellectual property rights (including without limitation any patents, copyright, database rights and trademarks (whether registered or unregistered) subsisting in any content or material on this website belongs to us. All rights are reserved for the benefit of us. Nothing in these terms and conditions grants you any rights in the website or the content within the website.



The materials on this website are provided “as is”. TFS Funeral Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, TFS Funeral Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.



These terms of use do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence
  • fraud
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.



This website has links to other websites which are not within our control. We are not responsible for these linked websites in any way and do not endorse them. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

You may not link to this website from another website without our consent in writing.


Governing Law

Any claim relating to this website shall be governed by the laws of England and Wales and you thereby consent to the English courts having exclusive jurisdiction to settle any dispute.


Privacy Policy

We have a General Data Protection Regulation Policy in place. If you request any of our services, we require consent to hold information obtained from yourself and/or that of the deceased.

By signing a consent during face to face appointments, you are agreeing to us collecting and holding data relevant to the service that we are providing you. All personal information is treated with care and confidentiality. It will not be shared with third party organisations unless it is deemed necessary or in order for any funeral of any of our services to be completed.

TFS Funeral Services will process data for as long as is necessary to allow us to fulfil our services and will store it securely* until required for reference purposes at the request of next of kin or a future funeral arranger.

We use iCloud backup which is GPDR compliant with EU regulations.

You have the right to change your preferences with us at any time by contacting us.

*Personal data kept on paper is stored in a locked cabinet whilst personal data held electronically is password protected and only available to limited authorised personnel.

For further information, Click Here, Contact Us or request a copy of our GDPR Policy.


Payment Terms

We may require payment for some services in advance of the funeral service date. If the person instructing fails to make requested payment by the required date the contract for the provision of these services will be deemed to be breached and we will not provide these goods and services. We will only make a new arrangement to provide such services when full payment for these services (together with any penalties or cancellation fees) is received.

The final invoice for our services may vary from the estimated cost as it will include charges for any additional extras and services subsequently ordered. Disbursements (i.e. death announcements) will be actual costs rather than estimated. Manual calculations are used to compile the estimate and where addition errors are found later the corrected total will be shown on the final invoice.

The final invoice will be posted approximately 1 week after the funeral and payment is to be made within 28 days of invoice date. An overdue account may incur interest at 2% of the outstanding balance, increasing a further 2% on the first day of each calendar month thereafter. The invoice will show any payments already made and the balance due.

If the invoice is to be paid by someone other than the person instructing, liability for any outstanding balance still lies with the person instructing. Forwarding the final invoice to another person or party will not discharge liability. The person instructing remains liable to us until full payment is received by it.

Where we have made an estimate of any anticipated payments, including that from the DWP and any insurance policies or payments to be made from an estate, this is based on the information provided at that time on the final invoice. We are not responsible for any difference between the actual and anticipated grant and when less is received than anticipated the person instructing remains responsible for any shortfall.

We acknowledge that a client may have made an application for a loan from Ideal 4 Finance. This will not be shown on the final invoice as the paperwork and final agreement in this matter will not normally be concluded before the date of invoice.


Online Obituary

This site is accessible and viewable to anyone and therefore any information posted by you on this site will be non-confidential. The views expressed on the “Condolences” and “Memories” sections within this section of the site are expressly those of the individuals who express their support, and not of TFS Funeral Services.

Users of this site are expressly prohibited from transmitting information that violates the rights of any third party, and from posting comments that are slanderous, obscene, libellous, threatening, abusive, or otherwise in violation of the law. TFS Funeral Services may, but is not obligated to, monitor this site where you may post such information. TFS Funeral Services will have no liability related to the content of any postings.


About Us

Thornalley Funeral Services Ltd is a limited company registered in England and Wales with company number 04615018.


Contacting Us

Please do not hesitate to contact us regarding any matter relating to our Terms and Conditions via email at kingslynn@tfs.co.uk