Arranging a Funeral

This page is designed to help you prior to making the funeral arrangements however, we will guide you through every step of arranging the funeral of your loved one.

What we would like to know

The following is a list of most of the questions we will ask you when arranging the funeral:

  • Is the service to be a cremation or burial? (if the service is to be a burial, which churchyard or cemetery?)
  • Where would you like the service to be held?
  • Would you like a religious service or a civil celebrant led service?
  • What music and/or hymns would you like?
  • Would you like an order of service printed?
  • Would you like us to give out name cards at the funeral? This is for people to write their names and a personal message on if they wish.
  • Funeral cortege to leave: From the deceased or family home, from our Chapels of Rest or meet at the place of service?
  • Do you require any limousine(s)? In each limousine there is room for seven passengers. Limousine(s) can be used to follow the hearse from a private address or collect the family from a private address and meet the hearse at our Chapels of Rest or at the service
  • If cremation, at the committal you have the choice of your loved one's coffin being lowered from view, curtains to close around the coffin or for the coffin to stay on view until you have left the chapel?
  • If cremation, what intentions do you have regarding the cremated remains? There are a number of options that we can discuss with you
  • Will you be having family flowers only and asking for donations in lieu to a chosen charity, flowers and donations or flowers only?
  • Do you require a death notice to be placed in either a local or national newspaper? We can compile the wording with you and place this in the newspaper
  • Type of coffin?
  • Would you like your loved one to wear their own clothing or for us to provide a satin robe?
  • If your loved one is wearing jewellery, is it to remain on or to remove for a keepsake?

After the arrangements are made

Once the initial funeral arrangements have been made, we then liaise with all the third parties involved – Minister/Civil Celebrant, Cemetery/Crematorium, Newspapers etc. We will make all the necessary arrangements.

You will need to order your flowers from a florist. You can ring, go online or visit their shop where they can show you a brochure with the different floral tributes available. These will then be delivered to us two hours prior to the funeral time.


Excellent service from start to finish, very professional friendly staff. As this was the first funeral I’ve had to arrange I was unsure of what to do, I was guided through everything with ease and everything went smoothly.

Roslyn Williams