When to get help

It is quite normal to feel a range of strong emotions after a bereavement such as guilt, anxiety, confusion, panic, anger, emptiness and extreme sadness. However, you might wish to consider asking for support if you are experiencing any of the following in the months after the funeral:


  • Difficulty coping with intense feelings
  • Feeling unusually tired, confused and unable to concentrate
  • Feeling numb or empty quite a long time after the death
  • Having nightmares or difficulty sleeping
  • Your relationships seem to be suffering badly
  • Constantly feeling angry or irritable
  • Smoking, drinking or taking medication or other drugs more than usual
  • Your work attendance or performance is suffering.


We offer SAIF Care which is a service offered by selected funeral homes.

A member of the SAIF Care team will be happy to listen to your experiences, answer any questions you may have about bereavement or bereavement support and share information about their services and other organisations that you may find helpful. All staff are trained in bereavement care and will be able to listen and support you. If you wish to access counselling, the associate counsellors are highly qualified professionals who are friendly, reassuring and supportive.

SAIF Care provides the following services to bereaved people over the age of 18:

  • A freephone telephone helpline 0800 917 7224 which is open from 9am-9pm, Monday-Friday. The friendly, supportive helpline staff are available through the helpline to offer information, advice and a listening ear
  • Email support and information via:
  • Up to six free sessions of supportive counselling by telephone, Skype/Facetime or face to face in your local area by skilled and qualified counsellors.


All SAIF Care services are confidential and are provided free of charge to people who have used Thornalley Funeral Services.

Below are some links which we hope will be of some benefit and comfort:

Child Bereavement UK

Supports families when a baby or child of any age dies or is dying, or when a child is facing bereavement.

Cruse Bereavement Care

Somewhere to turn when someone dies.

Grief Encounter

Helping children through bereavement.


Support with bereavement.

Miscarriage Association

For those which have been effected by a miscarriage.

Nelson’s Journey

A Norfolk charity that supports children and young people up to their 18th birthday that have experienced the death of a significant person in their life.


The national charity for those who have been effected by a road traffic accident.


Someone to talk to.


Stillborn & Neonatal Death Charity.

Support After Suicide

Support for people bereaved or affected by suicide.

WAY, Widowed & Young

Connect with someone who understands.


Talking about death with your children in a simple and honest way – Click Here for a great little film from CBeebies on how one parent has learnt to talk openly about why “Mummy” died, in a way that makes sense to his two young children.